Faye

Faye is a Web3-focused customer success helpdesk designed to handle high-volume support without sacrificing accuracy. It combines AI-powered automation with a unified admin dashboard so teams can manage customer conversations, troubleshoot issues, and keep tasks organized in one place. Faye connects directly to the channels where Web3 communities live—through a Discord bot and an embeddable website widget—so users can ask for help in real time without leaving your product or server.

At the core of Faye is a self-learning AI chatbot built for Web3 workflows. Instead of answering with generic support scripts, Faye is designed to understand your project’s smart contracts and provide relevant guidance based on how they work. When a user runs into a failed or suspicious transaction, Faye can guide them through troubleshooting by connecting to the appropriate block explorer and analyzing on-chain activity. After a user connects their wallet, Faye crawls the transaction history and related events to pinpoint common causes of failure—such as insufficient gas, incorrect parameters, contract reverts, network mismatches, or allowance and approval issues—and then explains next steps in plain language.

Faye also supports a smooth chatbot-to-human handoff. When questions are complex, sensitive, or require manual review, the conversation can be escalated to a human agent inside the same admin portal, preserving context and reducing back-and-forth. This makes it practical for small teams to scale support, reduce ticket load, and respond faster, while still maintaining a high-quality customer experience.

Teams typically use Faye to automate repetitive customer queries, triage incoming requests, and provide on-chain troubleshooting for users interacting with smart contracts. Setup involves integrating Faye with your Discord bot and/or website widget, configuring automation rules and workflows, and then using the dashboard to monitor conversations, respond to real-time messages, and manage tasks across your support operations.